Update Report
Email report after each update cycle detailing what was updated.
Plenty of people have been burned by work they couldn't see or understand.
Money spent, something vague done, no real way to tell what actually happened or whether it was worth it.
After every update cycle I send you a short report, in plain English, setting out what was updated and why. Nothing technical to decode.
You stay informed about your own website without having to chase me for it, and you always know exactly what you're paying for.