Service Provider: D3 Network Ltd  t/a D3 Creative
Registered Address: Broadstone Mill, Broadstone Road, Stockport, SK5 7DL
Effective Date: 5th February 2026

1. DEFINITIONS

1.1 In these Terms and Conditions:

• "Service Provider" means D3 Network Ltd trading as D3 Creative

• "Client" means the individual or organisation purchasing maintenance services

• "Services" means the maintenance and support services as specified in the selected package (Core, Plus, or Max)

• "Website" means the Client's single Statamic-based website covered under this agreement, including its staging and production environments only. Statamic installations using multi-site will be reviewed individually and priced separately

• "Business Hours" means Monday to Friday, 9:00am to 5:30pm GMT, excluding UK public holidays

• "Service Commencement Date" means the date on which the first maintenance cycle begins following receipt of initial payment

• "Contract Year" means each successive 12-month period from the Service Commencement Date

2. SERVICE PACKAGES

2.1 Core Package (£1,788 per annum)

• 12 Statamic CMS, Composer, and NPM updates per year (monthly)

• Daily automated Ubuntu server security updates

• CMS support via email during Business Hours

• Post-update compatibility fixes for Statamic core and its dependencies. Issues arising from custom code will be scoped as a separate billable project

• Major version upgrades for Statamic, PHP, and Laravel are included for the duration of the plan

• If critical or high-severity security patches are released for Statamic outside the scheduled monthly update cycle, they are applied as a priority, typically within one business day

• Initial response within 72 business hours for issues outside of scheduled updates, including Statamic, hosting, and third-party service issues

• Up to 1 hour per month of support (unused hours do not roll over)

• Proactive monitoring of the Laravel application framework to identify performance issues and potential problems

2.2 Plus Package (£3,588 per annum)

• 12 Statamic CMS, Composer, and NPM updates per year (monthly)

• Daily automated Ubuntu server security updates

• Post-update compatibility fixes for Statamic core and its dependencies. Issues arising from custom code will be scoped as a separate billable project

• If critical or high-severity security patches are released for Statamic outside the scheduled monthly update cycle, they are applied as a priority, typically within one business day

• Post-update summary report detailing updates applied and vulnerabilities addressed

• CMS support via email during Business Hours

• Initial response within 48 business hours for issues outside of scheduled updates, including Statamic, hosting, and third-party service issues

• Up to 2 hours per month of support (unused hours do not roll over)

• Proactive monitoring of the Laravel application framework to identify performance issues and potential problems

• Major version upgrades for Statamic, PHP, and Laravel are included for the duration of the plan

2.3 Max Package (£7,188 per annum)

• 12 Statamic CMS, Composer, and NPM updates per year (monthly)

• Daily automated Ubuntu server security updates

• Post-update compatibility fixes for Statamic core and its dependencies. Issues arising from custom code will be scoped as a separate billable project

• If critical or high-severity security patches are released for Statamic outside the scheduled monthly update cycle, they are applied as a priority, typically within one business day

• Post-update summary report detailing updates applied and vulnerabilities addressed

• CMS support via email during Business Hours

• Priority response within 2 business hours for issues outside of scheduled updates, including Statamic, hosting, and third-party service issues

• Up to 4 hours per month of support (unused hours do not roll over)

• Proactive monitoring of the Laravel application framework to identify performance issues and potential problems

• Management of your CDN including caching rules, security configuration, and regular monitoring

• Major version upgrades for Statamic, PHP, and Laravel are included for the duration of the plan

Server patches are applied via automated daily security update processes across all packages. Updates are only applied when available from Ubuntu's security repositories.

3. CONTRACT TERM AND PAYMENT

3.1 Initial Term
All packages require a 12-month minimum commitment from the Service Commencement Date.

3.2 Payment Terms
All packages are billed annually in advance. Invoices are issued prior to each billing period and payment is due by bank transfer within 7 days of receipt. The first maintenance cycle will commence once initial payment has been received and cleared.

3.3 Renewal
The Service Provider will contact the Client at least 60 days before the end of the current Contract Year to discuss renewal. Renewal may be subject to updated Terms and Conditions, pricing, and service inclusions, which will be provided with the renewal notice. A new invoice will be issued upon agreement to renew.

3.4 Service and Price Reviews
The Service Provider reserves the right to review and adjust pricing, service inclusions, and package features at any time. Any changes will be communicated at least 60 days before renewal, and the Client may choose not to renew under the revised terms. Changes do not affect the current Contract Year.

3.5 Non-Refundable
All payments are non-refundable except where credit is applied toward a package upgrade as described in clause 3.6. Services will remain available for the remainder of the Contract Year should the Client wish to continue receiving maintenance.

3.6 Package Changes

3.6.1 The Client may upgrade to a higher package at any time during the Contract Year. Upgrades take effect from the first day of the following month and begin a new 12-month Contract Year from that date. A pro-rata credit for the unused portion of the current Contract Year will be applied against the new annual fee.

3.6.2 Upon renewal, the Client may select any available package for the next Contract Year.

3.6.3 Package changes do not affect the minimum 12-month commitment described in clause 3.1. An upgrade resets the 12-month term from the date of the upgrade.

3.6.4 Any package change made during the Contract Year will be subject to the Terms and Conditions in effect at the time of the change.

4. SCOPE OF SERVICES

4.1 Included Services
The Service Provider will provide the services specified in the Client's selected package as detailed in Section 2.

4.2 Update Deployment Process
All Statamic CMS, Composer, and NPM updates follow a three-stage deployment process:

• Local: Updates are first applied and tested in a local development environment

• Staging: Updates are then deployed to a staging environment for further verification

• Production: Once verified, updates are deployed to the live production site

4.3 Response Time and Support Scope
Support (Core, Plus, and Max packages only) covers issues arising outside of scheduled updates, including:

• Issue resolution and platform troubleshooting

• Hosting provider issues

• Third-party service issues (payment gateways, CRMs, APIs, connected services)

Where an issue involves an external vendor, the Service Provider will handle communication and coordination on the Client's behalf. Resolution times vary depending on the complexity of the issue, particularly where external vendors are involved.

4.4 Monthly Support Hours

4.4.1 The Core, Plus, and Max packages each include a monthly allocation of support hours as specified in Section 2 (Core: 1 hour, Plus: 2 hours, Max: 4 hours).

4.4.2 Unused hours do not roll over to subsequent months.

4.4.3 If an issue requires time beyond the monthly allowance, additional hours are chargeable at £125 per hour and will be invoiced separately.

4.4.4 The Client will be notified and asked to approve any chargeable work before it is carried out.

4.5 Excluded Services
The following are explicitly excluded from all packages and will be quoted separately:

• New feature development

• Custom functionality additions

• Website redesigns or significant layout changes

• Content updates or copywriting

• SEO services

• Training

• Third-party service subscription costs

• Domain and SSL certificate fees

• Refactoring due to deprecated legacy code

4.6 Third-Party and Client Changes
Any fixes required as a result of changes made by the Client or a third-party developer are outside the scope of this agreement and will be scoped and quoted separately.

4.7 Business Hours Support
All support is provided during Business Hours only (Monday-Friday, 9:00am-5:30pm GMT, excluding UK public holidays). Requests received outside Business Hours will be addressed on the next Business Day.

4.8 Out-of-Hours Support
Out-of-hours support is not included in any package. However, if an urgent issue arises outside Business Hours and the Service Provider is available, assistance may be provided on a discretionary basis. Any out-of-hours work is chargeable at £125 per hour and will be invoiced separately.

Regular maintenance significantly reduces the window of vulnerability. Keeping software updated and patched means fewer critical issues arise outside of Business Hours.

4.9 Response Times

Response times apply to all packages as follows:

• Core: Initial response within 72 business hours

• Plus: Initial response within 48 business hours

• Max: Priority response within 2 business hours during Business Hours

4.10 Server Patching

Server security updates are managed through automated daily patching systems across all packages. Updates are applied automatically when available from Ubuntu's official security repositories. Manual intervention is included if automated updates fail or require specific configuration.

5. POST-UPDATE FIXES

5.1 Post-update fixes cover standard compatibility issues for Statamic core and its dependencies. If custom code breaks as a result of an update, this will be assessed, scoped, and quoted as a separate billable project.

5.2 Issues arising from deprecated legacy code requiring any refactoring will be assessed and scoped separately.

6. CLIENT RESPONSIBILITIES

6.1 Access
The Client must provide and maintain:

• Server access credentials (SSH, control panel)

• CMS administrator access

• Access to third-party services (CDN, APIs, payment gateways) where applicable

• Any other access required to perform the Services

6.2 Backups
The Service Provider maintains backups for disaster recovery purposes only. These are not guaranteed and clients remain responsible for maintaining their own independent backups of their Website and data.

6.3 Hosting Environment

6.3.1 The Client is responsible for procuring and paying for their own hosting environment.

6.3.2 The Service Provider will advise on minimum hosting requirements and manage/maintain the hosting environment remotely, but does not provide or pay for hosting services.

6.3.3 If the hosting environment is found to be inadequate for safe maintenance, the Service Provider reserves the right to recommend hosting upgrades before proceeding with updates.

6.4 Third-Party Services

6.4.1 The Client is responsible for procuring, paying for, and maintaining subscriptions to all third-party services (CDN, payment gateways, APIs, etc.).

6.4.2 Monitoring tools used by the Service Provider to deliver the Services are provided at no additional cost to the Client.

6.4.3 The Service Provider will manage and maintain third-party services as part of the selected package but is not responsible for their costs or availability.

6.4.4 The Client is responsible for compliance with all third-party service terms and conditions.

6.5 Communication
The Client must respond to Service Provider communications within a reasonable timeframe, particularly when action or approval is required.

6.6 Site Compatibility
The Client acknowledges that their Website must be running a current or recent version of Statamic to qualify for maintenance services. Sites more than one major version behind will require an upgrade project before maintenance services can commence.

7. TERMINATION

7.1 Early Termination by Client
If the Client wishes to terminate this agreement before the end of the Contract Year, they must provide written notice. No refund will be provided for unused services.

7.2 Termination by Service Provider
The Service Provider may terminate this agreement with immediate effect if:

• The Client breaches any material term of this agreement

• The Client engages in abusive or threatening behaviour towards Service Provider staff

• The Client uses the Website for illegal purposes

7.3 Effect of Termination
Upon termination:

• All Services will cease

• The Service Provider will provide reasonable assistance with transition if required at £125/hour

• Access credentials will be revoked after a reasonable handover period

8. LIMITATION OF LIABILITY

8.1 Service Level
The Service Provider will perform all Services with reasonable skill and care expected of a professional web development agency.

8.2 Limitation
The Service Provider's total liability under this agreement shall not exceed the total fees paid by the Client in the current Contract Year.

8.3 Excluded Liability
The Service Provider shall not be liable for:

• Loss of profits, revenue, or business opportunity

• Loss of data (Client is responsible for backups)

• Indirect or consequential losses

• Issues arising from third-party services or hosting providers outside the Service Provider's control

• Downtime caused by hosting provider failures

• Issues caused by the Client or third parties

• Force majeure events

• Costs of third-party services (hosting, CDN, APIs, etc.)

• Security breaches or hacking attacks (Client responsible for their own security beyond scheduled maintenance)

• Performance issues caused by Client's content, traffic spikes, or hosting limitations

8.4 Website Availability

Whilst the Service Provider will use reasonable endeavours to maintain Website stability and performance, no uptime guarantee or SLA is provided. All packages include a response time during Business Hours, with response times varying by package (see Section 4.9), but this does not guarantee zero downtime.

9. INTELLECTUAL PROPERTY

9.1 Existing IP
All intellectual property rights in the Website and its content remain the property of the Client.

9.2 Tools and Methods
The Service Provider retains all rights to tools, methodologies, code libraries, and any custom code created during the provision of Services. The Client receives a non-exclusive licence to use such code for their Website.

9.3 Third-Party Software
Statamic CMS and other third-party software are subject to their respective licence agreements.

10. CONFIDENTIALITY

10.1 Both parties agree to keep confidential any proprietary or sensitive information disclosed during the provision of Services.

10.2 This obligation does not apply to information that:

• Is publicly available

• Was known before disclosure

• Is required to be disclosed by law

11. DATA PROTECTION

11.1 Both parties will comply with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

11.2 The Service Provider will process personal data only as necessary to provide the Services and in accordance with the Client's instructions.

11.3 The Service Provider maintains appropriate technical and organisational measures to protect data security.

12. FORCE MAJEURE

12.1 Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or failure of third-party infrastructure.

13. GENERAL PROVISIONS

13.1 Entire Agreement
These Terms and Conditions, together with the Client's selected package details and any proposal or quotation, constitute the entire agreement between the parties.

13.2 Amendments
The Client receives a copy of these Terms and Conditions with their invoice. The Service Provider will honour those terms for the duration of the Contract Year, regardless of any subsequent changes to the current Terms and Conditions. If the terms have been updated at the time of renewal, the Client will be notified of any changes with their renewal notice.

13.3 Assignment
The Client may not assign or transfer this agreement without the Service Provider's written consent.

13.4 Waiver
Failure to enforce any provision of this agreement does not constitute a waiver of that provision.

13.5 Severability
If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full effect.

13.6 Notices
All notices must be in writing and sent via email.

13.7 Governing Law
This agreement is governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the English courts.

14. ACCEPTANCE

By purchasing a maintenance package, making payment, or signing a proposal that references these Terms and Conditions, the Client acknowledges that they have read, understood, and agree to be bound by these terms.

D3 Network Ltd  t/a D3 Creative
Broadstone Mill, Broadstone Road, Stockport, SK5 7DL

Last Updated: 25th March 2026